Verbit’s platform has wooed a healthy base of over 2,000 customers, bolstered by its acquisition of captioning provider VITAC earlier this year. For example, an adult entertainment company recently requested our services, but we chose not to accept them as a customer.” Growth year On the subject of graphic content, the spokesperson said: “Verbit does not take on any business associated with violent or graphic content. The spokesperson continued: “In addition to competitive pay and opportunities for advancement, our staff of full-time transcribers and captioners are eligible to receive healthcare benefits … Our transcriber community follows a ranking system based on tenure and number of hours worked, allowing freelancers to earn promotions to roles such as editor, reviewer, and supervisor.” We’ve established a ranking system based on efficiency and accuracy to incentivize and reward freelancers with higher compensation in exchange for consistently delivering high-quality transcripts … The company’s transcribers have a support system - chat and forum - that constantly relays feedback to Verbit management, and it has a bonus program to ensure proper compensation for its top performers.” In a piece by The Verge, crowdworkers on Rev said that they were exposed to graphic or troubling material on multiple occasions with no warning, including violent police recordings, descriptions of child abuse, and graphic medical videos.Ī spokesperson told VentureBeat via email: “Currently, we employ a mix of full-time transcribers and captioners, as well as freelancers that are paid per audio minute. Transcription platforms also don’t always have the technology in place to prevent crowdworkers from seeing disturbing content. The company reportedly started paying as low as around $0.24 cents per audio minute last year for a standard job. In some cases, pay can dip below $0.30 on Verbit, according to employee reviews on Indeed. Two years ago, transcription service Rev faced a massive backlash when it slashed minimum rates for its transcribers from $0.45 to $0.30 per word transcribed. While Verbit doesn’t post rates on its website, a source pegs transcription pay at $0.30 per audio minute. The company’s roughly 35,000 freelancers and 600 professional captioners are paid in one of two ways, per audio minute or word. Like its competition, Verbit relies on an army of crowdworkers to transcribe files. provide audio visual translation to help global businesses with translations and to reach international audiences with their products and offerings.” The transcriber experience “By indexing video content for web searches, Verbit companies improve SEO and increase their site traffic. Acoustic, linguistic, and contextual data is … checked by our transcribers, who customer-supplied notes, guidelines, specific industry terms, and requirements,” Livne told VentureBeat via email. “Verbit’s in-house AI technology detects domain-specific terms, filters out background noise and echoes, and transcribes speakers regardless of accent to generate … transcripts and captions from both live and recorded video and audio. A web frontend shows the progress of jobs and lets users edit and share files or define the access permissions for each, plus add inline comments, requesting reviews, or viewing usage reports. Then, a team edits and reviews the material - taking into account customer-supplied notes and guidelines.įinished transcriptions from Verbit are available for export to services like Blackboard, Vimeo, YouTube, Canvas, and Brightcove. Verbit users upload audio or video to a dashboard for AI-powered processing. But Verbit’s adaptive speech recognition tech can generate transcriptions that it claims achieve higher accuracy than its rivals. Verbit’s voice transcription and captioning services aren’t novel - well-established players like Nuance, Cisco, Otter, Voicera, Microsoft, Amazon, and Google have offered rival products for years, including enterprise-focused platforms like Microsoft 365.
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